Product Development

Product Operations Manager

Taipei
Work Type: Full Time

Responsibilities

  • Establish standards and tools for product operations, customer experience enhancement, and compliance roadmapping and reporting.
  • Define communication plan to ensure appropriate stakeholder involvement and communication is in place
  • Work closely with data analyst and first line customer people to report and escalate customer issues, with mitigation and path to resolution
  • Act as an internal compliance officer and work with external partners to define proper work and control flow. Ensure our product is fully compliant with local laws.
  • Monitor and analyze the user behavior to prevent fraudulent activities.
  • Assess existing products and processes and identify opportunity for improvement

Requirement

  • Bachelor’s degree in Engineering, operation management or business administration, or equivalent practical experiences and skills in customer problem solving.
  • Self-motivated; able to work independently while coordinating activities with cross-divisional teams
  • Solid analytical and problem-solving skills; ability to think strategically.

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