Product Operations Manager
Work Type: Full Time
Establish standards and tools for product operations, customer experience enhancement, and compliance roadmapping and reporting.
Define communication plan to ensure appropriate stakeholder involvement and communication is in place
Work closely with data analyst and first line customer people to report and escalate customer issues, with mitigation and path to resolution
Act as an internal compliance officer and work with external partners to define proper work and control flow. Ensure our product is fully compliant with local laws.
Monitor and analyze the user behavior to prevent fraudulent activities.
Assess existing products and processes and identify opportunity for improvement
Bachelor’s degree in Engineering, operation management or business administration, or equivalent practical experiences and skills in customer problem solving.
Self-motivated; able to work independently while coordinating activities with cross-divisional teams
Solid analytical and problem-solving skills; ability to think strategically.
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